Privacy Policy

1. Information We Collect

When you contact Valley Restoration Pro via phone, online dispatch request form, or direct email, we collect relevant information necessary to assess your property damage and execute emergency mitigation services:

• Contact Identification: Full legal name, physical property address in Maricopa County, direct telephone number, and email address.
• Insurance Claim Information: Property insurance carrier name, policy number, claim number, and assigned adjuster contact details (to assist with direct billing under Xactimate®).
• Property Damage Telemetry: High-resolution digital photographs, radiometric thermal imaging logs, psychrometric moisture meter readings, and structural floor plans.
• Technical & Website Data: IP address, browser type, geographic location data, and website interaction telemetry collected via secure, privacy-compliant cookies to improve digital usability.

2. How We Use Your Information

Your personal and property data is utilized exclusively for legitimate business operations:

• Rapid dispatch of certified IICRC water extraction, mold remediation, or fire cleanup crews to your Phoenix metropolitan address.
• Preparing comprehensive, itemized emergency mitigation invoices and structural drying logs using insurance-mandated Xactimate® pricing software.
• Direct communication regarding technician arrival times, project milestones, and post-drying clearance testing.
• Complying with municipal building codes, Arizona Registrar of Contractors (ROC) statutory record retention requirements, and OSHA documentation.

3. Telephone, SMS & 10DLC Communications Disclosure

Under the Telephone Consumer Protection Act (TCPA) and modern mobile carrier regulations:

• By placing a phone call to (602) 847-9593 or submitting your phone number through our website forms, you expressly consent to receive operational communications—including emergency dispatch phone calls and SMS text notifications regarding technician status.
• Message and data rates may apply depending on your cellular service provider.
• We do not send unsolicited commercial mass marketing SMS broadcasts. You may opt out of non-emergency text notifications at any time by replying "STOP".

4. Disclosure & Sharing of Information

Valley Restoration Pro enforces strict data governance. We disclose your data only to the following authorized entities:

• Your Property Insurance Carrier: Itemized estimates, moisture mapping evidence, and drying logs are shared directly with your authorized adjuster to secure claim approval.
• Licensed Technical Subcontractors: If your restoration requires specialized licensed trades (such as licensed Arizona plumbers for subterranean copper pipe reroutes or certified electricians), necessary project scope data is coordinated securely.
• Legal & Regulatory Authorities: Only when strictly required by Arizona state or federal law, court order, or regulatory agency investigation.

5. Information Security & Data Retention

We apply enterprise-grade administrative, technical, and physical safeguards to defend your personal data. All online data transfers are secured via 256-bit Transport Layer Security (TLS/SSL) encryption. Project files and psychrometric logs are stored within SOC-2 compliant digital environments. We retain customer project documentation for 7 years in accordance with Arizona statutory construction defect and insurance claim audit standards.

6. Your Arizona & California Privacy Rights (CCPA / CPRA)

As a consumer, you hold specific privacy rights regarding your personal information:

• Right to Know & Access: You may request a summary of the personal information we hold regarding your account and property.
• Right to Deletion: You may request the deletion of your personal contact data, subject to legal, insurance audit, and tax retention obligations.
• Non-Discrimination: Valley Restoration Pro will never deny emergency service, alter service pricing, or degrade service quality based on the exercise of your statutory privacy rights.

7. Contacting Our Data Privacy Officer

If you have questions, comments, or formal requests concerning this Privacy Policy, please contact our corporate headquarters: